Return Policy
Thank for shopping Friendswood Feed.
​
1. Overview
We strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a straightforward return process.
​
2. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
-
Condition: The item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
-
Timeframe: Returns must be initiated within 14 days of the purchase date.
-
Proof of Purchase: A receipt or proof of purchase is required for all returns.
​
3. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
-
Gift cards
-
Downloadable software or digital products
-
Perishable goods (e.g., food, flowers)
-
Personal care items (e.g., hygiene products, cosmetics) if they have been opened
-
Custom or personalized items
4. Return Process
To return an item, please follow these steps:
-
Contact Us: Email us to initiate the return process. Please include your order number and the reason for the return.
-
Ship Your Return: Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to send your item back to us. Please ensure the RMA number is clearly marked on the outside of the package.
-
Shipping Costs: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
​
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
-
Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Number] days.
-
Partial Refunds: Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts, for reasons not due to our error.
-
Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us.
​
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at and send your item to the store
​
7. Sale Items
Only regular-priced items may be refunded. Sale items are not eligible for a refund.
​
​8. Contact Information
If you have any questions about our return policy, please contact us.